Refund and Returns Policy
Refund & Returns Policy
Last Updated: 11 August 2025
At Gigo, we take great pride in delivering premium, natural, and environmentally friendly pet products. Your satisfaction — and your pet’s happiness — is our priority.
We understand that sometimes, a product may not meet your expectations. This policy outlines the terms under which returns, exchanges, and refunds will be processed.
1. Eligibility for Returns
You may request a return or exchange if:
The item is damaged, defective, or incorrect upon delivery.
The product is unused, unopened, and in its original packaging.
The return request is initiated within 7 days from the date of delivery.
Please Note:
Due to hygiene and safety concerns, we cannot accept returns of opened pet food, cat litter, grooming products, or any item that has been used unless the product is defective.
Customized or special-order items are non-returnable unless damaged or faulty.
2. Return Process
To initiate a return:
Contact our Customer Care team at [care@gigo.co.in] or call [+91 22 31428884, +91 8957870037] within the 7-day window.
Provide your order number, a clear description of the issue, and photographs of the product/packaging.
Once approved, we will share the return shipping instructions.
Return Shipping:
If the return is due to our error (damaged, defective, or incorrect product), we will cover the return shipping costs.
If the return is for other reasons (change of mind, wrong size ordered, etc.), the customer will bear the return shipping charges.
3. Refunds
Refunds will be processed once the returned item is received and inspected.
Approved refunds will be issued within 7–10 business days via the original payment method.
In case of COD (Cash on Delivery) orders, refunds will be made via bank transfer.
Non-Refundable Items:
Gift cards, promotional products, and items purchased on clearance are non-refundable.
4. Exchanges
If you wish to exchange a product for a different size, variant, or item:
The original item must meet the return eligibility criteria.
Exchange will be processed once the returned product is received.
If the new item costs more, the price difference must be paid before dispatch.
5. Damaged or Defective Products
If you receive a damaged or defective product:
Report it to us within 48 hours of delivery with photos/videos for verification.
We will offer a replacement, store credit, or refund based on your preference.
6. Cancellations
Orders can be cancelled within 12 hours of placing them, provided they have not yet been shipped.
Once dispatched, orders cannot be cancelled but may be returned as per our policy.
7. Contact Us
For any return, refund, or exchange queries, please contact:
📧 care@gigo.co.in
📞 [+91 22 31428884, +91 8957870037]
🕒 Support Hours: Monday–Saturday, 10 AM – 6 PM (IST)
At Gigo, we aim to make every shopping experience stress-free — because pets deserve the best, and so do you.
